Terms of service

Terms of Service

These Terms of Service apply to your use of the Alfresco Outdoors & Heating website and to purchases made through our online store.

By accessing our website or placing an order through our online store, you agree to these Terms of Service.

About Us

This online store is operated by Whistler Leisure Pty Limited, trading as Alfresco Outdoors & Heating.

Product Information

We take reasonable care to ensure product descriptions, specifications, photographs and other information displayed on our website are accurate.

Product colours, finishes and appearance may vary due to photography, screen settings, manufacturing variations and other factors.

Product specifications, availability, ranges and features may change from time to time.

Pricing

Prices displayed on our Australian online store are in Australian dollars unless otherwise stated.

Prices and promotions may change from time to time.

If an obvious technical, pricing or website error affects an order, we may contact you before processing the order and, where permitted by law, correct or cancel the affected transaction.

Product Availability

Products are subject to availability.

If a product ordered is unavailable, delayed or cannot be supplied as expected, we may contact you to discuss available alternatives.

Where we are unable to fulfil an order, any applicable refund will be processed in accordance with Australian law and our store policies.

Orders

Submitting an order does not necessarily mean that the order has been accepted or fulfilled.

Orders may be reviewed for matters including product availability, payment authorisation, delivery eligibility, suspected fraud or other legitimate operational requirements.

Payment

Payment must be made using a payment method made available through our online store.

Customers are responsible for providing accurate billing, delivery and contact information when placing an order.

Delivery

Delivery is subject to our Shipping Policy and applicable delivery conditions.

Our standard $110 flat-rate delivery service is available to approved NSW postcodes.

For delivery areas, delivery timeframes and our postcode checker, please visit:

Delivery Information:
Alfresco Outdoors and Heating Delivery Information

Returns and Refunds

Returns, refunds and exchanges are subject to our Return and Refund Policy and your rights under the Australian Consumer Law.

Nothing in these Terms of Service excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded.

Installation and Services

Certain products, including heating products, may require professional installation or additional services.

Where installation or another service is separately quoted or arranged, additional terms, site requirements or charges may apply.

Customers are responsible for providing accurate information regarding the property, access requirements and installation environment.

Intellectual Property

Unless otherwise stated, original content on this website, including Alfresco Outdoors & Heating branding, text, graphics and website content, is owned by or licensed to Whistler Leisure Pty Limited.

Third-party trademarks, brand names, product names, photographs and intellectual property remain the property of their respective owners.

Acceptable Website Use

You must not knowingly:

• interfere with the operation or security of this website;
• attempt unauthorised access to website systems or customer information;
• introduce malicious software or code; or
• use the website for unlawful purposes.

Third-Party Services

Our website may use third-party services including Shopify, payment processors, marketing platforms, delivery providers and other technology or service providers.

Use of third-party services may also be subject to their own terms and privacy policies.

Privacy

Personal information is handled in accordance with our Privacy Policy.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms of Service is intended to exclude, restrict or modify rights or remedies that cannot legally be excluded.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices or legal requirements.

The current version will be published through our website.

Governing Law

These Terms of Service are governed by the laws applicable in New South Wales, Australia and applicable Commonwealth laws.

Contact

For questions regarding these Terms of Service:

Phone: 1300 673 838
Email: sales@alfrescooutdoorsandheating.com.au