Shipping Policy

Alfresco Outdoors & Heating offers delivery to approved locations throughout our designated NSW delivery network.

$110 Flat-Rate Delivery

A $110 flat-rate delivery charge applies to eligible orders delivered to an address within one of our approved NSW postcodes.

Our standard delivery network extends broadly from Port Macquarie through to Wollongong, including Newcastle and the Hunter, Central Coast, Sydney and selected surrounding and inland areas.

Delivery eligibility is determined by the postcode of the delivery address.

To check whether your postcode qualifies for our $110 flat-rate delivery service, please visit our Delivery Information page.

Delivery Timeframes

Please allow approximately 7–10 business days from confirmation of your order for delivery.

Delivery timeframes are estimates and may vary depending on:

• Delivery location

• Product availability

• Individual order requirements

• Transport or scheduling circumstances outside our reasonable control

Where required, our team may contact you regarding your delivery arrangements.

Approved Delivery Areas

Our $110 flat-rate delivery service is available only to addresses within our approved postcode network.

You can view the full list of approved postcodes and use our postcode checker on the Delivery Information page.

We recommend checking your postcode before placing your order.

Outside Our Standard Delivery Area

If your postcode is not included within our standard delivery area, please contact Alfresco Outdoors & Heating before placing your order.

Depending on your location, the products being purchased and available transport options, our team may be able to arrange an alternative delivery solution.

Alternative delivery arrangements may be subject to different delivery charges and delivery timeframes.

When contacting us, please provide:

• Your suburb and postcode

• Your delivery address

• The product or products you are interested in purchasing

Our team will advise what delivery options may be available.

Delivery Access

Customers are responsible for ensuring that reasonable access is available at the delivery address.

If there are any access restrictions that may affect delivery, including narrow driveways, stairs, restricted vehicle access, apartment access or other site conditions, please contact our team before placing your order.

Need Help?

For full delivery information, including our approved postcode list and postcode checker, visit:

Delivery Information – Alfresco Outdoors & Heating

For further assistance, please contact:

Alfresco Outdoors & Heating

Phone: 1300 673 838
Email: sales@alfrescooutdoorsandheating.com.au